Tenant Satisfaction Survey

Topa Management Company at 1900 Avenue of the Stars strives to provide you with an exceptional leasing and tenant experience.

Please take a minute to complete the Tenant Satisfaction Survey.  Your comments and suggestions are appreciated.

 

Your Property Location:
 
Leasing Experience:

 

Ease of Leasing Process:
Leasing agent was knowledgeable and helpful:
Follow up and continuing contact with the leasing agent:
Lease negotiations conducted professionally:
Lease negotiations completed in a timely manner:
Overall quality of Leasing experience:
Comments about your leasing experience:
 
Appearance and Condition
of the Property:

 

Building Exterior cleanliness:

Landscaping:
Tenant Suite cleanliness:
Cleanliness of Windows:
Maintenance of Common Areas:
Cleanliness of Common Areas:
Cleanliness of Parking Areas:
Janitorial (restrooms, trash):
Unit Signage:
Exterior Signage:
Mailboxes or Mail Area:
Building Directory:
Exterior Lighting:
Interior Lighting:
Elevators:
Comments about the Appearance and Condition of the Property:
 
Property Features:

 

Property Design:
Property Location:
Tenant Mix:
Customer Parking:
Monthly Parking:
After-hours Access:
Heating & Air Conditioning:
Freight Elevator:
Valet / Parking Services:
Comments about the Property Features:
 
Property Manager or Team:

 

Ease of contacting Property Manager:
Follow-up after problems are reported:
Problem Resolution:
Knowledge of Property Manager:
Willingness of Property Manager to respond your needs:
Clarity of Communication:
Competence of Property Manager:
Courtesy and respect with
which you are treated:
Quality of service you receive:
Implementation of the policies or procedures of the Property or Center:
Timeliness of rent / CAM invoices:
Accuracy of rent / CAM invoices:
Property Managers willingness to do what they can to keep tenants happy:
Property Managers willingness to do what they can to make the center appealing:
Overall Tenant Morale:
Your businesses performance
at the property:
Comments about your buildings
Property Manager:
 
Maintenance Service:

 
Maintenance request was responded
 to in a timely matter:
Maintenance staff left work area clean:
Maintenance request was fulfilled
to your satisfaction:
Ease in submitting Maintenance request:
Communication with Maintenance staff:
Maintenance Comments:
 
Security:

 

Security responsiveness:
Professionalism of security staff:
Accessibility of security staff:
Knowledge of security staff:
Security staff Appearance:
Security Staff Comments:
 
Would you recommend this
property to others?

Yes No

Additional Comments:
 
What amenity or service would you like to see added at your property?
 
Based on the quality of your property, and the level of service you have received, if your lease were expiring today, would you renew your lease?

Yes No

Why or Why not?
 
Do you have any ideas or suggestions that would enhance your tenancy
at the property?
 
If you would like to recognize a Topa associate for going "the extra mile", please use the space below to do so.
 
Business (Optional):
Name (Optional):
Email Address (Optional):
Phone Number (Optional):